La Fontana International Schools: Complaints and Feedback Policy
1. Our Commitment
We value feedback and are committed to resolving concerns fairly and promptly.
2. Informal Stage
Most concerns are best resolved through informal discussion. Please first contact the relevant class teacher or staff member directly.
3. Formal Complaint
If the issue is not resolved informally, a formal complaint can be submitted in writing to the Head of School.
4. Procedure
- Stage 1: Submission of formal written complaint.
- Stage 2: Acknowledgement of receipt within 2 working days.
- Stage 3: Investigation and response from the Head of School within 10 working days.
- Stage 4: If unresolved, an appeal can be made to the Board of Management, whose decision is final.
5. Confidentiality
All complaints will be handled with sensitivity and confidentiality.